Digital Billing Options
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Communication for billing is available through mail, email, or text messaging. Patients may utilize the option/s that best fit their needs. Learn more here.
Payment Plan Migration to New Online Bill Pay Portal
Attention Patients:
Regional Health Services of Howard County’s new online bill pay portal is now available for patient use. However, due to a new system we will need to work with patients that have a payment plan to get their payment information into the new system.
To comply with security and privacy laws around storage of credit card and bank information, no employee or affiliate of Regional Health Services has access to a patient’s credit card or bank information. Therefore, we will need to have a direct conversation with patients to gather their credit card or bank information again.
As a result, patients with payment plans will be contacted by phone and asked to provide their credit card or bank information again so it can be loaded in the new system. Please contact our business office at 855-746-3780 to answer questions or get your payment plan set up in the new portal.
Billing Statement Changes (Effective April 2023)
In order to better serve our patients, we have restructured our business office. As a result, you will notice a change in remittance address for payments on your billing statements. The address going forward will be:
—-Dept #8424
—-Regional Health Services of Howard County
—-PO Box 11407
—-Birmingham, AL 35246-8424
Please note these changes are accurate and will assist us to better serve our patients. If you have any billing questions, you can still contact us at 855-746-3780.
Thank you for your cooperation!
Financial Assistance
Any patient may apply to receive financial assistance. A patient seeking financial assistance must provide supporting documentation specified in the application unless RHSHC indicates otherwise. The application form may be obtained by telephone at 563-547-2101 or by downloading it here: Financial Assistance Application. If you need the application in another language, please call the number listed above.
Financial Assistance and Billing Practices
Summary of Financial Assistance
Price Transparency
For the convenience of our patients, RHSHC has installed a secured drive-up dropbox for those who would prefer to drop off their bill payment. It is located near the main entrance (east side) of the hospital.
Financial Responsibility and Your Medical Bill
For questions or inquires about your bill, please call the following:
- Hospital or Clinic services: 855-746-3780
- Home Medical Equipment (HME): 563-547-5573
- Home Health and Hospice services: 563-547-2989
Itemized statements will be furnished upon request.
Regional Health offers Online Bill Pay at the following link:
Customer Satisfaction
Thank you for choosing Regional Health Services of Howard County for your health care needs. We value your relationship with us, and will make every attempt to honor that relationship, by providing the quality medical care you require and deserve.
RHSHC appreciates that you have entrusted us to provide your healthcare. To continue bringing you great healthcare services, we have two partnerships that support our business office:
Account Management Solutions (AMS) has over 25 years of experience providing billing and payment monitoring services to healthcare organizations. Our partnership with AMS is an extension of our business office. They support our business office staff in processing billing and payments for patient accounts that are more than 90 days old. AMS is not a debt collector, they are providing RHSHC with an efficient option to process billing and payments for our older accounts.
If your account is serviced by AMS you will receive statements and phone calls directly from them on behalf of RHSHC. The purpose of the phone calls is to make payment arrangements on old balances. Statements will include both RHSHC’s logo and AMS’ logo. Click Here to view a sample statement. You can pay AMS directly for the accounts that they are processing by using the following link and the instructions on your statement from AMS: www.amspays.com.
Quad Corporation is a collection agency. We use Quad Corp when all other efforts to reach payment arrangements within our guidelines have not resulted in an acceptable agreement. You can pay Quad Corp directly for the accounts that they are managing by using the following link: https://payqc.virtualcollector.net/