Financial Assistance

Any patient may apply to receive financial assistance.  A patient seeking financial assistance must provide supporting documentation specified in the application unless RHSHC indicates otherwise.  The application form may be obtained by telephone at 563-547-6311 or by downloading it here: Financial Assistance Application. If you need the application in another language, please call our Business Office at the number listed above.

Financial Assistance and Billing Practices

Summary of Financial Assistance

Patient Liability Estimator

Price Transparency

RHSHC is committed to working with consumers, payers, and policymakers on developing the best solutions for achieving price transparency goals.  For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients.  Hospital charges vary based on the type of care provided.  The price can differ from patient to patient for the same services.  The price will be different for complications or different treatments for the patient’s personal health condition. Patients also may qualify for financial assistance.

Understanding health care terminology around price poses significant challenges for patients.  If you ask a group of people to define what “price” is, it is likely you will get a variety of answers.  Below are definitions to help frame understanding on this issue:

  • Charge:  The dollar amount assigned to specific medical services before negotiating any discounts from payers.  The charge is different from the price.  Very few patients pay the charge regardless of their insurance status and, therefore, this data is not meaningful to people.
  • Price:  The negotiated and contracted amount to be paid to providers by payers (also called the “allowed amount”).  A patient’s out-of-pocket liability for health care services is based on this allowed amount.  Note that the price for a given service varies by insurance plan, as these are separately negotiated by plan/employer.
  • Out-of-Pocket:  Portion of the price for medical services and treatment for which the patient is responsible.  This includes copayments, coinsurance, and deductibles.
  • Cost:  The definition depends on the cost being referenced:  To the provider, the cost is the expense incurred to provide health care to patients.  To the employer, the cost is the expense related to providing health benefits.  To the insurance plan, the cost is the price paid to the provider.  To the patient, the cost is the out-of-pocket fees.

We support price transparency and believe it is important for you to know what out-of-pocket costs you will incur for services provided at Regional Health Services of Howard County.  We have established two easy ways for you to obtain an estimate of your costs – call or click:

  • Call the Director of Business Office at 563-547-6383 for a price estimate or to find out if you qualify for financial assistance.  The following will be reviewed:  1) the specific service or procedure you will receive; 2) the physician providing the service; and 3) your insurance, including what you have already paid towards your deductible.
  • Click:  The information contained in this file is being provided in compliance with the Centers for Medicare and Medicaid Services (CMS) requirement [FY 2019 IPPS/LTCH PPS Final Rule; CMS-1694-F] for hospitals to post a list of their standard charges online in a machine-readable format.  By clicking to download this information you agree you have read and understood the following:
    1. The information contained in the file is current as of the last upload.  Charge information is subject to periodic changes and the file will be updated as soon as practically possible to reflect such changes.
    2. The file contains both the charge amount and the charge description of the item or service as reflected in the hospital’s chargemaster (CDM).
    3. A charge represents the dollar amount assigned to specific medical services before the application of any negotiated discounts to third-party payers.  The actual hospital charges will vary based on the type of care provided, treatments, individual health conditions, and other factors.  If you need an exact estimate of your out-of-pocket cost, please call us at the above number.  PLEASE NOTE THESE CHARGES do not include fees from your surgeon, anesthesiologist, or other professional services billed by the physician AND OTHER PROFESSIONAL PROVIDERS.  Typically, you will be filled separately for these professional services.
    4. Following the CMS guidelines, the information in this file represents the hospital’s current standard charges as reflected in the CDM.  However, it is important to understand that the information represented in the CDM is the starting point in many cases and can undergo additional adjustments through the billing process, therefore, please be aware:
      1. The charge shown is the original charge for the item or service prior to any adjustments that result from applying modifiers in certain situations.
      2. The CDM is used in multiple hospital departments and may have different charges for the same item or service and such instances will repeat in the file.  For a single chargemaster item, the charge is consistent; however, there may be slight variation in charges for services with similar descriptions for various reasons.
      3. Charges for certain items or services are based on per unit, such as – including but not limited to – surgeries, anesthesia, and recovery, which can be based on the unit of time and complexity; medications, drugs which can be based on weight-based dosage, age or packaging, etc.
      4. Certain items and/or services have a zero dollar price in the CDM for a variety of reasons – contracted billing services that drop charges externally, no-cost supplies, investigational device or medication exemption items in clinical trials and studies, a replacement for a recalled or defective device, explode codes and other system limitations.  Such items and services will appear with zero dollars and are not reflective of the actual charge.  In addition, items and/or services are sometimes assigned a one penny price to reflect, for example, a state-provided medication or drug, contrast items, therapy status codes used for CMS reporting, etc., and are not reflective of the actual charge contained outside of the chargemaster.
      5. The file may also contain CDM items for non-charged (such as payments, allowances, transactions, etc.)
    5. The file is very large and downloading may take excessive time, depending on your internet speed.
    6. By clicking to download this information you agree you have read and understood the above:  Click here to download the hospital’s current standard charges.

For the convenience of our patients, RHSHC has installed a secured drive-up dropbox for those who would prefer to drop off their bill payment.  It is located near the main entrance (east side) of the hospital.

Financial Responsibility and Your Medical Bill

Hospital Services:                                 563-547-2101
Cresco Clinic:                                        563-547-2022
Lime Springs Clinic:                              800-593-5463
Community Health/DME Services:       563-547-2989

Regional Health offers Online Bill Pay at the following link:

Customer Satisfaction

Thank you for choosing Regional Health Services of Howard County for your health care needs.  We value your relationship with us, and will make every attempt to honor that relationship, by providing the quality medical care you require and deserve.

Questions or inquires about your bill?

Office hours are:  7:00 am to 4:30 pm, Monday through Friday
Itemized statements will be furnished upon request.

Hospital/Clinic/Community Health/DME
Billing Specialist